Alitalia Airlines Reviews

Alitalia Airlines Reviews

Alitalia Airlines Reviews - Alitalia Airlines LogoItaly’s reputation as a top-tier travel destination has been established throughout the decades and for good reason. The combination of the nation’s rich history, the classy yet accommodating culture, and its obsession to good food is what makes it so desirable to visit.

The country’s national airline as well as its flag carrier is Alitalia. It is known for being the 11th largest carrier in Europe. Today, we will take a look at Alitalia Airlines reviews to see what the carrier’s previous passengers think of their services.

Origins and ownership

Alitalia Airlines Reviews - Alitalia Airlines CEO, Cramer BallAlitalia Airlines’ roots can be traced back to 1999 as Trattamenti Termici Solbiate — a former Italian airline which is now bankrupt. Since March 2016, the carrier’s Chief Executive Officer is Cramer Ball. Prior to joining Alitalia, Ball was the CEO of Jet Airways India Ltd. He had been in the aviation industry for about 20 years, taking on various roles on airlines such as Qantas Airways Ltd., Etihad, Ansett Australia, Gulf Air of Bahrain, and Air Seychelles Ltd.

What people are saying

Looking up Alitalia Airlines reviews on Google can already give us an idea on how this airline operates. Note: not very good. On Skytrax’s website, Alitalia garnered a total of 5 out of 10 stars. On Yelp, it got 1 out of 5 stars, while on TripAdvisor, it got a rating of 3.5 out of 5 stars.

Passengers from different flights have complained about their overall flight experience with Alitalia. Gripes were mostly focused on the food quality, the inflight entertainment, the outdated plane cabins, and the way the airline handles passenger baggages.

One flyer said that Alitalia does “not care about service” after experiencing great inconvenience regarding the cancellation of his/her children’s flight tickets. The same passenger exclaimed: “do not use Alitalia unless you really have no other choice.

On a positive note, Alitalia’s flight crew are kind and pleasant and is perhaps the carrier’s strongest asset.

The website

Alitalia Airlines Reviews - Alitalia Airlines Website
Meanwhile, their website is quite modern and offers several great functionalities, albeit it does look quite cramped with all the images and sections of text. In the middle of their homepage, you will find the flight search form which can be filled up in case you are in search of a flight. Simply type in your origin and destination, then select your departure date, and hit search. You will then be redirected to a page that shows the results of your query.

Passengers may also use the website to perform an online check-in, manage their booked flight/s, as well as look up the information of a certain flight.

The vibrant images displayed on the lower portion of the site features various special offers and flight promos that are currently available. Visit their website by clicking here.

Customer service

Passengers who wish to book or purchase a flight ticket may dial 89 20 10 (from within Italy) or +39 06 65649 (callers from outside Italy). To check flight information, callers from within Italy may call 800 650055. To view the full contact details, click here.


Alitalia Airlines Reviews - Alitalia Airlines CrewAlitalia’s fleet are configured with four cabin classes: Business Class Long Haul, Business Class Medium Haul, Premium Economy, and Economy. Those on long haul international flights can enjoy am inflight entertainment system that features more than 45 movies, TV shows, and selected music channels.

WiFi connectivity is also available while inside the flight, but it’s not free nor is it unlimited. A fee of 9.60 Euros will be charged for 1 hour of connectivity which has a limit of 24MB, and 21 Euros for 3 hours of connection with a 60MB limit.


Alitalia is the flag carrier of Italy with its main hub in Leonardo da Vinci–Fiumicino Airport and a secondary hub at Linate Airport. It is a member of the SkyTeam Airline Alliance and is known as the 11th largest European airline as of 2014.

Contact information

  • Website:
  • Contact number: +39 06 65 64 9
  • Contact Email:
  • Fax number: +39 06 65 63 58 74
  • Head Office Address: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy

Not as awesome as Italy

While Italy may be a dream travel spot of many, Alitalia Airlines may not be as wonderful as the country it serves. With all the negative Alitalia Airlines reviews, one can’t help but wonder how this airline makes so little effort in improving its inflight services.

We hope you find this airline review helpful! Comment below and let us know what you think!


One thought on “Alitalia Airlines Reviews

  1. Picco

    Flight service was good, IMO. For the price that I paid, I’d say Alitalia is not half bad.


Leave a Reply

Your email address will not be published. Required fields are marked *