Students are among the most frequent flyers, especially those who have opted to take higher learning away from their homeland. That is why there are some individuals who designed a system that would help these students find affordable and comfortable flights.
Cheapair was founded by a student whose aim was to give travelers an easy way to arrange their flights. Cheapair founder Jeff Klee established the company in 1989. The company started out as a call center travel agency known as “1-800-Cheap-Air.” It was not until 2000 when its travel website was launched as part of the cutting edge technology to further reach and assist their customers.
Throughout the years, Cheapair created innovative ways to help their customers. In 2012, Cheapair launched their “Easy Search” on their website that gives a simple way search travel deals, they are also among the few travel websites to use semantic search.
By 2013, Cheapair is the first travel website to use bitcoin as an alternative form of payment for flight booking.
In this Cheapair review, we give travelers a bird’s eye view of what people are saying about their services and know how their service is greatly affected by their customer’s perception
What people are saying
Based on online reviews, the travel agency is haunted by different complaints of customers about their fraudulent services. Moreover, majority of the reviewers gave the website a “poor” rating for their unsatisfactory service.
The main accusation against the travel website is about their alleged shady business practices. Based on customers experience, customers are charged double or sometimes triple the price they agreed to pay. Moreover, they refused to refund customers money.
Compelling reviews about Cheapair also bombarded different independent review websites such as Sitejabber. Customers want people to stay away with the website because it’s a scam. They also state that after they provided their financial card information and promise to deliver the tickets they bought from Cheapair.com, but customers never received any ticket from them.
Meanwhile, their website is pretty alluring. It’s no wonder a lot of customers are talking about their website, which is pretty well designed. On the other hand, customers can utilize the website in finding and booking flights available on one way or roundtrip tickets with flexible dates. Moreover, it can also be used for hotel accommodations and car rental services.
Cheapair customer service hotline is available for US callers via 1-800-243-2724 and for outside USA 1-818-436-3320, which is open from 6AM to 12 midnight. Customers can also email them via Help@CheapAir.com. Furthermore, customers can visit their website to submit their comments, here.
Cheapair.com is an American company located in Calabasas, California with additional satelite offices in Chicago and Denver and staffed by more than 90 employees that run the day to day work of the company. There is very limited information about the company, based on some information available online. Cheapair is under the parent company Armtrav who ranked #48 on the 2013 Power List of Travel Agencies in the United States.
- Website URL: www.cheapair.com
- Contact number: 1-800-243-2724
- Contact Email: Help@CheapAir.com
- Head Office Address: Calabasas, California, United States of America
Based on this Cheapair review, it seems that the travel website has a lot of things to explain to their previous customers. The overwhelming negative reviews about them is an illustration of their poor service. Despite bragging about their superior service and promise of customer’s convenience, it seems that they failed to give customers a real service they needed.
There are also a lot of accusations against them.
However, it’s the customer’s duty to be cautious in dealing with travel agencies such as Cheapair. They should always put their safety before anything else.
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