An online Travel agency that offers varieties of cheap deals and services. eDreams offers deals in charter-flights, low-cost airlines, hotels, car rentals, dynamic travel packages, and travel insurance within its localized sites across 33 countries and territories. eDreams also offers prices in several currencies.
eDreams operates through computer reservation systems like: Amadeus, Galileo, Sabre and Worldspan, where they compare, filter and re-sell. The company also collaborates with more than 450 airlines on 155,000 different routes as well as more than 855,000 hotels around the world in 40,000 destinations.
Origins and Ownership
Founded in 2000 by Javier Perez-Tenessa de Block and Mauricio Prieto, with the support of other European and American financial groups. Javier Perez-Tenessa de Block served as the company’s Chief Executive officer from 2000 to 2015. Its headquarters was established in Barcelona in 2000 as well as launching its first Spanish and Italian Markets; making it the first Online Travel Agency to offer its services in Spain.
What people are saying
I’ve been looking for some legitimate reviews throughout the internet, but I always end up reading tons and tons of issues and complaints coming from eDreams’ customers. Most were complaining about the company’s refund services, others are naming them as liars and fraud. These complaints makes the company’s reliability and credibility low.
“I booked a return flight London to Auckland as I was going to go home for my sister’s wedding. For personal reasons I have decided to stay in Auckland. I emailed and called several times. After a long time (on hold) trying to find out if I could just cancel the Auckland to London flight they told me that no, I can’t. I asked about cancelling the whole flight and how much I’d get back. I’d only get the taxes back unfortunately. I really am disappointed about this. Other airlines I’ve flown with and companies I’ve used to book flights with have been happy to change flights with no extra charge and sometimes even a small refund. You’d think that there’d be some way that you can cancel just one leg of your flight.”
—Kate H (A review from trustpilot)
eDreams for iOS: iOS
eDreams for Android: Android
- Website URL: http://www.edreams.com/
- Contact number: 0800 55 88 55 00 / +34 934 920 533
- Contact Email: Customer Service Email Form
- Head Office Address:World Trade Center Barcelona, 08039 Spain
I’ve also read that eDreams were involved in different controversies. Most of these controversies are all about unlawful and misleading advertisements on other low-cost airlines. Some controversies involved cancelling tickets without warning or prior notice to the customer. With these controversies, it is not a surprise if eDreams are gaining hundreds of complaints coming from their customers. They find the company dodgy and unreliable, and eDreams should fix that, in order for them to reassure their customers that “great trips start with great prices.”