eDreams Reviews 2016

eDreams

An online Travel agency that offers varieties of cheap deals and services. eDreams offers deals in charter-flights, low-cost airlines, hotels, car rentals, dynamic travel packages, and travel insurance within its localized sites across 33 countries and territories. eDreams also offers prices in several currencies.

eDreams operates through computer reservation systems like: Amadeus, Galileo, Sabre and Worldspan, where they compare, filter and re-sell. The company also collaborates with more than 450 airlines on 155,000 different routes as well as more than 855,000 hotels around the world in 40,000 destinations.  

edreams-logo

Origins and Ownership

Founded in 2000 by Javier Perez-Tenessa de Block and Mauricio Prieto, with the support of other European and American financial groups. Javier Perez-Tenessa de Block served as the company’s Chief Executive officer from 2000 to 2015. Its headquarters was established in Barcelona in 2000 as well as launching its first Spanish and Italian Markets; making it the first Online Travel Agency to offer its services in Spain.

What people are saying

I’ve been looking for some legitimate reviews throughout the internet, but I always end up reading tons and tons of issues and complaints coming from eDreams’ customers. Most were complaining about the company’s refund services, others are naming them as liars and fraud. These complaints makes the company’s reliability and credibility low.

I booked a return flight London to Auckland as I was going to go home for my sister’s wedding. For personal reasons I have decided to stay in Auckland. I emailed and called several times. After a long time (on hold) trying to find out if I could just cancel the Auckland to London flight they told me that no, I can’t. I asked about cancelling the whole flight and how much I’d get back. I’d only get the taxes back unfortunately. I really am disappointed about this. Other airlines I’ve flown with and companies I’ve used to book flights with have been happy to change flights with no extra charge and sometimes even a small refund. You’d think that there’d be some way that you can cancel just one leg of your flight.”
—Kate H (A review from trustpilot)

The Website

edreams-website
eDreams’ website is a simple website that has a simple interface: a combination of white background, tabs and panels in different shades of blue, and photos which they use to advertise their promos. Users are allowed to search and compare results after they’ve finished filling the fields of the website. The website offers different travel-search services such as: flights, hotels and car rental services. They also have their dynamic travel packages in which a user can avail by clicking this link.

edreams-app
eDreams also offers their mobile app, which is available for free and can be downloaded for both Android and iOS. Links of the app, specified for each devices are listed below:

eDreams for iOS: iOS
eDreams for Android: Android

Contact information

edreams-logo

Conclusion

I’ve also read that eDreams were involved in different controversies. Most of these controversies are all about unlawful and misleading advertisements on other low-cost airlines. Some controversies involved cancelling tickets without warning or prior notice to the customer. With these controversies, it is not a surprise if eDreams are gaining hundreds of complaints coming from their customers. They find the company dodgy and unreliable, and eDreams should fix that, in order for them to reassure their customers that “great trips start with great prices.”

 

2 thoughts on “eDreams Reviews 2016

  1. Clarence Robinsons

    Unprofessional. It’s been 4 months and I’m still wating for my refund!

     
  2. Julio Pasquarelli

    Good – I should certainly pronounce, impressed with your website. I had no trouble navigating through all the tabs as well as related information ended up being truly simple to do to access. I recently found what I hoped for before you know it at all. Reasonably unusual. Is likely to appreciate it for those who add forums or anything, site theme . a tones way for your client to communicate. Nice task.

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