eDreams is one of the largest and most prominent online travel agencies originating in Spain. The agency offers travel services that includes flight ticket promos, hotels room reservations, flight and hotel bundles, and car rental reservations. The company boasts for providing travelers with 60,000 flight courses from 440 carriers, 250,000 hotel businesses located in 40,000 destinations across the globe, and holiday bundles as well as car rental services.
In this article, we will find out if this online travel agency can hold up to its reputation in terms of customer satisfaction. To do this, let’s take a look at the latest eDreams reviews from the travelers who have given their opinions regarding this company.
Origins and ownership
The company was founded in the year 2000 by Mauricio Prieto and Javier Pérez-Tenessa de Block. The two received financial support from various American and European organizations like Atlas Venture, Apax Partners, 3i Group, and DCM-Doll Capital Management.
The chief executive officer of the company since January 2015 has been Dana Dunne. Prior to being appointed to his current position, Mr. Dunne had been the chief operating officer of the company starting from 2012 to 2014.
Mr. Dunne is an Economics graduate from the Wesleyan University, then went on to receive his MBA in Finance and Management from the University of Pennsylvania – The Wharton School. After that, he continued until he received his Master of Arts title from the University of Pennsylvania.
What people are saying
eDreams’ reputations seems to be balancing on the edge, between bad and good. On the positive side, the website’s functionalities seem to be operating well, as most positive eDreams reviews talk about the fast and straightforward booking experience that they received. Flight and other travel information are also properly shown on the website, giving travelers a chance to learn more about the services they will avail of.
However, look past the website and into the actual services themselves and you will find a numerous negative reviews coming from those who felt disappointed by the website’s services. It not only makes the website look bad, but it also affects the names of those airlines and hotels that have made connections with the company.
One customer complained about the unbooked ticket that he bought from the agency. According to the client, she booked a roundtrip ticket from Cabo San Lucas. The agency charged her credit card, provided the confirmation numbers, and proceeded to give them their respective seat numbers on their flight. Then, come the day of departure, they were notified that their tickets had not been processed right after they checked in. Contacting the agency seemed futile and the client had to resort to buying a new ticket, which cost three times the original price. As of today, no resolution had been made.
Their website is clean and easy to navigate, with large texts and prominent buttons, users will not have a hard time in using it to search and book their flights. On top of their homepage, you will find the booking form which can be used to book flights, hotels, flight + hotel bundles, and car rental services. Behind that form, you will find an image of a beach, purposefully put there to entice people into traveling. Their site’s colors are mainly blue and yellow, set on an off white background. This design gives off a modern and professional feel.
The eDreams website is localized in 33 different countries, which offers specialized packages presented in their respective currencies. The company is headquartered in Barcelona, Spain and was initially only made to offer their services to the Spanish and Italian travelers.
- Website URL: http://www.edreams.com/
- Contact number: +1 929-270-4024
- Head Office Address: Barcelona, Spain
After looking at the eDreams reviews above, I can say that this organization has yet to perfect its way of handling customer’s complaints. Ruining a clients’ trip or vacation is not only irresponsible but also highly unscrupulous. The company may be among the largest but they are surely not the best choice if you are looking for an agency that follows through its promises.
What do you think of eDreams? Let us know by leaving a comment below!