Finding a reliable online travel agency is one of the greatest problems of modern travelers nowadays. A resourceful and competent travel agency is very hard to find, a lot of travel agencies on the Internet would promise everything, but would only give a limited service. Add to that, a few agencies specialized either on business travel or leisure travel.
In these Egencia reviews, we give travelers a better overview about one of the well-known travel agencies that specialized in business travel and learn what their previous customers may say about their service.
What people are saying
Based on customers’ feedback online, it seems Egencia is bombarded and swarmed by disappointed customers. Their website alone is battered by overwhelming complaints, especially problems about booking using their website. The website was bugged and sluggish, processing customers reservation would always receive an error message and until now, this issue is unresolved.
In addition to the poor performance of their website, Egencia customer services are terribly poor and majority of customer are not satisfied with their slow and unreliable service. Most of the time, agents messed up material aspect of customer’s reservation; all the time, customers need to call them just to correct their previous error, which is very unacceptable for customers to go back again and again to the issue that should be fixed in the first place.
Customers also notice that price listing of the company is way higher compared to other online travel agencies and more expensive, if you go directly to airline company.
Meanwhile, if you are going to talk about the physical features of their website, we can say that it is pretty impressive. It offers a next generation of business travel in a more easy way of booking your vacation. It also offers a robust inventory of hotel, air, car, and rail options using their website. Learn more about their website here.
Using Egencia TripNavigator mobile app customers can manage their itineraries in a more simplified way, TripNavigator is available in Google Play store and Apple Apps store for free.
Since Egencia helps companies on their business travels, customers may visit their website fill up their form to contact their sales team here or call them using 1-866-328-0110. Their customer service assistance is available at their customer service hotline is available via +44 (0) 161 233 5500.
Egencia is one of the subsidiary brand of Expedia, Inc. An american based travel company, who also operates online travel brands. Moreover, Egencia provides solutions on business travels of companies. Founded in 2002 and has nearly 3,000 employees worldwide. As of 2014, the company Egencia five times faster compared to their competitors.
- Website URL: www.egencia.com
- Contact number: +44 (0) 161 233 5500
- Head Office Address: 333 108th Ave NE #300, Bellevue, WA 98004, United States
Based on these Egencia reviews and the overwhelming feedback about their service, it’s seems that they are not well recommended especially for travelers who want a convenient service. Given the fact that their service is more expensive compared to other travel agencies is a good reason not to deal with them. Not to mention their poor customer service.
Although, we do not deny or affirm these allegation against them. However based on first hand experience from previous customers, travelers need to be wary in dealing with them
What can you say about Egencia? Share your opinion with us, feel free to leave a message below.