Expedia Reviews 2016
Expedia is an online travel agency that was originally brought into the online business industry by Microsoft. Its headquarters and main office can be found in Washington, specifically in Bellevue City. The company has put up local branches in 30 countries. These are: Vietnam, United States, United Kingdom, Thailand, Taiwan, Sweden, Spain, Singapore, Philippines, Norway, Finland, New Zealand, Netherlands, Mexico, Malaysia, South Korea, Japan, Italy, Ireland, India, Indonesia, Hong Kong, Germany, France, Denmark, Canada, Brazil, Belgium, Austria, Australia and Argentina.
In this article we will check out Expedia reviews 2016 to see the latest customer reviews regarding this online travel agency. If you are planning on booking with this OTA, continue reading.
Background and Proprietorship
Expedia was founded and launched on the 22nd of October 1996 by the Microsoft company. The original team members were: Byron Bishop, Soraya Bittencourt, Richard Barton and Greg Slyngstad. By 2001, Bill Gates, Microsoft’s co-founder and former CEO, decided to spin off Expedia due to various reasons.
Since August 2005, the Chief Executive Officer of Expedia.com and Expedia, Inc. has been Dara Khosrowshahi, an Iranian American. Prior to joining Expedia, Khosrowshahi has worked for InterActiveCorp — specifically in the IAC Travel division — where he took the role as the company’s CEO.
What People Think of Expedia
Being one of the giants in the OTA field, one would expect that Expedia has, at least, a good reputation. Sadly, this does not seem to be the case as most of the customer reviews that I’ve found on different review sites are negative. Here, I will be sharing to you some of them.
“Expedia has the worst customer service of all time,” exclaimed a customer. According to her, she had called Expedia to book a flight using her flight credits. After 5 hours of being put on hold and her call being dropped seven times (Expedia does not call back, she says), she had finally reached a manager. An incapable one, she said. According to the customer, the manager didn’t have the capability to access her flight credits because he did not have the same tools as the customer service team.
Another customer had complained about being charged twice. This customer said that his credit card was charged twice, and even after showing the representatives his official receipt and a screenshot of an ad, presumably a flight/vacation promo, the representatives still refused to acknowledge his complaint.
Several customers were also appalled by the quality of Expedia’s customer service. Aside from long waiting times and frequently dropped calls, the managers also seem to ignore most customer concerns.
Now, let’s head on over to their website. The first thing visitors may notice is the large background image behind the semi-transparent form. The large image features a tourist spot which may vary depending on your location and/or time of the year. Directly over the image, you will find the form which you can fill up if you wish to avail of their services. These services include flight booking, hotel reservation, ‘bundle deals’ (hotel + flight), car rental reservation, cruises and another section called “things to do”. Simply click the service of your choice and the form below will automatically change. Scroll down and you will notice the current deals and promos.
For mobile users, you may download the free Expedia mobile app which is available for both Android and iOS devices.
If you wish to contact Expedia, you may call them using the following numbers: 1-866-310-5768 toll free for US callers and +1 404-728-8787 for callers from abroad (charges apply). You may also go to this page and click the “Contact Us” button on the upper-right hand side of the page for more information.
Expedia is wholly-owned by Expedia, Inc. and offers an online platform for hotel reservations, airline ticket booking, car rental reservation, vacation packages and more. It was founded in 1996, but was launched in 2001. Currently, there are 14,570 employees working for Expedia, Inc. The website’s main office is headquartered in Bellevue, Washington.
- Website URL: https://www.expedia.com/
- Contact number: 1-866-310-5768 (US, toll-free) and +1 404-728-8787 (for callers abroad)
- Contact Email: firstname.lastname@example.org
- Fax Number: 1-425-702-2722
- Head Office Address: Expedia Corporate Office Headquarters HQ 3150 139th Ave. SE Bellevue, WA 98005 USA
Not the Best Online Travel Agency
After searching for the latest Expedia Reviews 2016, I have found that most of their customers have experienced bad service from the representatives; surprisingly even the supervisors and managers seemed to be indifferent to their customers’ needs. Hopefully, someday Expedia would address such issues and help improve their reputation. Until then, expect to hear more complaints from this company’s customers.