With the rise of budget airlines, travelers would always be vigilant and look for the best services offered at the most affordable rates that they could find. However, this could be extremely difficult to if the traveler has no idea where to begin.
With that, it always best to start with the old names in the travel industry. Certainly, the big boys have been in the market a bit longer than budget airlines. However, there are some budget airlines that have been in existence for over 30 years. Among these airlines is Flybe and their travel agency Flybe.com.
In this OTA Reviews, travelers would be reading more about Flybe and how they operate as an airline and an online travel agency. People would also learn how the company treats their customers. On the other hand, travelers would also be reading feedback coming from previous customers based on some Flybe reviews posted on the Internet.
Flybe from Jersey
Flybe, the airline, has been in operation since 1979. It was originally operated by Jersey European Airways. Four years later, Walkersteel group bought the company; Walkersteel, by that time, had also acquired Blackpool-based charter airline, Spacegrand.
In 1985, Jersey European Airways and Spacegrand were merged to form a new airline company based at Exeter. By 1993, Jersey European Airways was recognized as a major regional airline; it was awarded the ‘Best UK Regional Airline’ award for 1993 and 1994 at the Northern Ireland Travel and Tourism awards.
Fast forward 30 years, Flybe was awarded by Amsterdam Schipol Airport with the “Airline of the Year 2012 Europe.” By August 2013, the company appointed Saad Hammad as the company CEO, while Jim French became non-executive chairman.
With the awards and recognition that the company received in the past 30 years, surely there would be several satisfied customers who’d be giving their feedback online. Contrary to that personal opinion, Flybe customers had been complaining about their previous experience with both the airline and its online travel agency.
Based on Flybe reviews on the Internet, the airline’s previous customers have lined up a barrage of complaints against the company. Their complaints range from delays flights, to unreliable crew, disrespectful customer service, and cancellation and refund issues.
Meanwhile, traveler who are curious about what Flybe, the online travel website, looks like, they would be greeted by a small search panel on the left side of the website and a huge banner that showcases all the latest advertisements of the company.
On the top of the page, there is a navigation bar where customers can check for special offers, manage booking, verify bags & ticket types, check flight info & help, reserve hotels and hire cars, and log-on to their account.
At the bottom of the page, customers can check cheap flight destinations from A- Z. The destinations are mostly European. Apart from that, they have other quick links that would be useful to travelers. One of these features is the “passenger assistance” for persons with disability.
Flybe customers can also be connected to the company through social media by clicking the links for the company’s Facebook page, Twitter, LinkedIn profile, and YouTube channel. Customers can also contact the company through their email support feature.
Aside from that, OTA Reviews was also able to collect additional information about the company through the various Flybe reviews on the web:
- Website URL: http://www.flybe.com/
- Contact number: +44 1392 268510
- Contact Email: firstname.lastname@example.org
- Head Office Address: Flybe, Customer Contact Centre, PO BOX 795, Exeter, Devon, EX1 9UL, United Kingdom
Based on the Flybe reviews posted on the Internet, it seemed that Flybe needs to work on some aspects of their products and services. Issues like delayed flight and unreliable customer support are truly hard hitting concerns that make drag the company and hinder its continuous growth.
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