There are times when a traveler just needs a decent room to stay in when they are traveling. Good thing there are online travel agencies that provide booking services for hotel needs. Travel agencies like these specialize on hotel services and room reservations.
Among these online travel agencies focusing solely on hotels would be Getaroom. Getaroom is a booking travel agent that is also a member of IATA, ASTA and CLIA. They help travelers get a better deal with their hotel reservations.
In this OTA Reviews, travelers would be reading about the online travel agency and how it operates. Also, travelers would be reading customer feedback based on Getaroom Reviews on the Internet.
Over 80,000 Hotels Worldwide
Getaroom Inc. is a web based booking hotel agency. The online travel agency provides “hotels and other types of lodging in destinations.” Other than that, “Getaroom offers promotions, non-published rates, and daily rates.”
Meanwhile, Robert B. Diener and David Litman co-founded Getaroom. Diener is an attorney who worked with international law firm of Gibson Dunn & Crutcher before co-founding Getaroom. Currently, he serves the president of the online travel agency.
On the other hand, Litman serves as Getaroom’s CEO. He was also the co-founder and CEO of hotels.com. Prior to his stint in the travel industry, Litman worked with the Dallas law firm of Johnson and Swanson.
Both founders of Getaroom earned their law degrees from the Dallas law firm of Johnson and Swanson.
As for the products and services offered by Getaroom, most of the online travel agency’s previous customers rated that the service very poorly. Some of them complained that the offer on the online travel agency were “misleading and inaccurate.”
There were other customers who warned travelers who plan to book with Getaroom by saying that “you will be very sorry if you use this website.” These reactions stemmed from that alleged hidden charges that were deducted from the customer’s card upon purchasing a travel package from the website.
Also, there were customers who said that their booked hotel reservations were canceled without any further notice. When they tried to contact customer service, they are greeted by arrogant and unprofessional customer support.
For customers who would be booking with Getaroom, they would be find a large search panel on top of the homepage. The company’s customer support number is also located at the base of the search panel.
Apart from that, customer can type in their email address at the website to subscribe to Getaroom’s newsletter. Just below that newsletter subscription, customers can verify the quick links that would help them in navigating the website.
There is also a quick link for FAQs which would help customers solve commonly encountered issues on the website. Meanwhile, the activities quick link would lead travelers to the “QuickBook” where they could just tick the box of their preferred package or activities.
Getaroom certainly has a lot to offer to their customers. However, there were reports that the only travel agency is bugged by anomalies especially with regard to their travel packages. Hopefully, they would be able to resolve these issues so that they have the continuous support of their customers.
- Website URL: www.getaroom.com
- Contact number: 1-800-468-3578
- Head Office Address: 3010 LBJ Freeway, Suite 1550, Dallas, TX 75234, United States
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