Hainan Airlines Reviews

Hainan Airlines Reviews

Hainan Airlines Reviews LogoHainan Airlines is a China-based airline, specifically in Haikou. The airline is known for being the largest private airline in China. With a total of 153 aircraft in service and 55 in order, they are also China’s fourth largest airline based on fleet size.

Today we will be looking at Hainan Airlines reviews to see the if their customers had a good time flying with them.

Origins and Ownership

Hainan Airlines Reviews Chen FengFounded back in 1989, the airline was originally known as Hainan Province Airlines. It was the first joint-stock airline in China in January 1993. Four months later, the airline commenced their services. The airline bought 25% of stakes in Haikou Meilan International Airport, making it the first airline to own airport shares.

Hainan’s current head and Chairman is Chen Feng, a Chinese economist. Born on the 26th of June 1953 in the Shanxi province, Chen Feng studied in Germany and graduated from Lufthansa College of Air Transport Management in 1984. He joined the company in 1990.

What people are saying

Hainan Airlines seem to be doing a very good job for them to earn a total of 8 stars out of 10 in Skytrax’s website. The customers are saying nice things such as “the cabin crew was very kind” and “will definitely fly Hainan again”.

The airline crew seems to be the strongest asset of this airline, as several passengers commended them for their friendliness and punctuality. Overall, the airline seems to be great at just about everything, from meals to seat quality, it seems that they have been able to meet the passengers’ high standards.

The Website

Hainan Airlines Reviews WebsiteTheir website’s most prominent colors are red and white, and the layout is nice. Not cramped as with other airline sites. Their buttons and headers are also responsive and the images used were nice and clear.

As with most airlines, online booking is available here. You will find the booking form at the left side of the homepage. Passengers simply have to fill up all the necessary information and click the “Find” button. They will then be taken to the page that displays all the available flights that fit their needs. Online check-in is also available and so is online booking management.

Customer Service

Hainan Airlines has several telephone numbers, depending on your needs and current location. To view them, go to this page. Customers with hearing disabilities may dial 711.

Services Offered

Hainan offers two cabin classes: Business Class and Economy Class. They currently have a total of 90 nonstop flights both domestically and internationally. As for the meals offered, the menu varies depending on your class, the length of your flight and the time of day. Despite this, based on the customer reviews, the meals are always fresh and of high quality.

More About Hainan Airlines

The airline has three hubs: Haikou Meilan International Airport, Beijing Capital International Airport and Xi’an Xianyang International Airport. Their fleet consists of nine Airbus A330-200, thirteen Airbus A330-300, six Boeing 737-700, one hundred and twelve Boeing 737-800, three Boeing 767-300ER and ten Boeing 787–8.

Contact Information

  • Website URL: https://www.hainanairlines.com/
  • Contact number: +86 898 6673 9961
  • Contact Email: hhfwxx@hnair.com
  • Fax Number: +86 898 6673 9960
  • Head Office Address: HNA Development Building, 7 Guoxing Da Dao, Haikou, Hainan Province, 570203, China


It’s obvious why people love this airline: excellent customer service, great food, clean cabins and an overall focus on customers’ comfort. For those looking for the perfect airline, book a flight with Hainan Airlines!


One thought on “Hainan Airlines Reviews

  1. Andrea K

    Hainan is a nice airline that treats its customers properly. Some flight delays still happen from time to time though.


Leave a Reply

Your email address will not be published. Required fields are marked *