A low-cost or budget airline is one that has lower prices without all the added bonuses and freebies of a regular airline. These airlines are solely meant to carry people from one place to another, no more no less. Today we shall be looking at an Indian budget airline: IndiGo and we would also be looking at IndiGo reviews. This will help us find if quality is indeed compromised in favor of budget.
Origins and Ownership
IndiGo was founded in early 2006 and operations started in April 8, 2016. The founders of the airline are an NRI (Non-resident Indian) by the name of Rakesh Gangwal and Rahul Bhatia, the founder of InterGlobe Enterprises.
The Chief Executive Officer and founder of IndiGo is Rahul Bhatia, an Engineering graduate from the University of Waterloo.
What people are saying
Despite being a low-cost carrier, IndiGo seems to have captured the hearts of its customers. After searching for IndiGo reviews online, I’ve only been able to find a few legitimate reviews. Words such as “friendly”, “punctual”, “helpful” and “impressive” were all over the review pages. Apparently, the airline knows how to please its passengers, and quality does not seem to diminish along with the low prices.
The IndiGo website, to be honest, is horrible. It’s very confusing and customers may have a hard time booking a flight. Heck, even navigating the site seems like a huge pain. There’s just too many information crammed in a single page, and the bright blue color does not help at all. There are too much text and the booking form also looks too intimidating. Overall, I think the website needs some much-needed revamp and maybe a little bit of artistic touch.
As with most airline sites, online booking, web check-in, flight status checking and flight alterations are available. Simply select the option on the blue header on top of the page and it will automatically take you to the appropriate page.
For inquiries, reservations and any other concerns, you may contact them via telephone using this number: (0) 99 10 38 38 38 or 91 124 6613838. For investor relations, you may call them at: +91 – 124 – 4852158 or fax them using this number: +91 – 124 – 4268664, but note that they are only open from 7AM to 5:30PM (UTC +5:30). For those using mobile, you may access their mobile website by clicking here. You may send their group desk an email here: firstname.lastname@example.org
Being a budget airline, all of their flights are only configured to have an Economy Class. Their inflight meal mainly consists of small snacks, such as: cookies, sandwiches, cake slices, chips, tortillas, canned juices, coffee and instant noodles. As for the baggage weight allowance, passengers are allowed to hand carry 7 kilograms (15 pounds) and the maximum weight for their checked-in baggage is 15 kilograms (33 pounds).
Indigo’s primary hub is located at Indira Gandhi International Airport (Delhi) while their secondary hubs are at Netaji Subhas Chandra Bose International Airport (Kolkata) and Chatrapati Shivaji International Airport (Mumbai). The airline’s in-service fleet consists of one-hundred-one (101) Airbus A320-200.
- Website URL: http://www.goindigo.in/
- Contact number: +91 124 435 25 00
- Contact Email: email@example.com
- Fax Number: +91 124 406 85 36
- Head Office Address: Level 3, Tower C, Global Business Park, Gurgaon, Haryana, 122001, India
Despite being a budget airline, IndiGo reviews showed promising results. The airline definitely knows how to please their customers with tight budgets. Quality does not seem to be compromised despite the low prices. While the airline may not offer much in terms of inflight meals or entertainment, they surely know how to make it up to their passengers by giving them high-class customer service. Keep it up IndiGo!