Frequent travelers always want to find new thrills that would give them the adrenalin rush. Sometimes, they just want to experience that warm and cozy feeling a person gets when they are at home. Whatever travelers are looking for, they definitely needs a gateway to help them reach their destinations.
Isango.com would serve as their gateway as it provides the most spectacular travel packages from locations around the world at the most affordable prices. They promise to provide world class service, without draining the hard earned money of travelers who would just want to bask under the sun or have a laid-back weekend at one of the most wonderful accommodations at the heart of the bustling metropolis.
In this OTA Reviews article, travellers would learn more about Isango.com and how the online travel agency operates. Apart from that, travelers would read on feedback from Isango reviews posted on the Internet.
Isango.com is the flagship website of Isango! Limited – “a specialist retailer of tours, experiences and attraction tickets.” Isango operates several other brands in the travel and tours industry like Love Orlando Tickets , Just London Theatre Breaks. and Paris Magic Moments. They also operate a destination specialist sites like Local Paris Tours.
In 2013, Isango! Limited made a remarkable achievement as it was able to serve customers from over 150 countries. Truly, the online travel website lived to its name, which meant “gateway” in Zulu.
Isango! Limited is a member of the TUI Travel PLC group of companies. Meanwhile, TUI Travel PLC is headed by joint chief executive officers Friedrich Joussen and Peter Long. The setup of having two CEOs was introduced after the merger of TUI AG and TUI Travel PLC in December 2014.
So far, the online travel agency got several good reviews from their previous customers. They were commended for their promptness as well as the quality of service that they provided which was second to none. However, there were also dissatisfied customers who rated them poorly.
Based on these Isango reviews, the online travel agency’s customer support was unable to assist them even with the most basic concerns, like changing the date on their booked flights. Other than that, there were some customers who felt that Isango.com’s web panel’s were too complicated.
Meanwhile, a traveler checking Isango.com for the first time would most likely feel the same way as the customers who gave a negative feedback. The online travel agency did not have a search panel at the homepage.
Also, their main navigation bar located at the top of the page only had tabs for activities, top destinations, feefo independent service rating, my isango!, and their shopping cart. On the other hand, they did post their toll-free number on the top right portion of the website, which would enable customers to contact their customer support, if it’s available.
On the middle part of the homepage, there are several panels that advertise the travel packages that Isango.com offers to their customers. The advertisements go all the way down that homepage.
At the bottom of the homepage, customers would see the quick links for customer support as well as the company’s contact information. If customers want to keep in touch with Isango!, they could do that by connecting with the online travel agency’s social media pages on Facebook, Google+, and Twitter.
Based on Isango reviews, the online travel agency is enjoying a sweet spot with their customers thanks to their promptness. However, they mustn’t rest on their laurels especially that there are some customers who still find their service confusing and sometimes insufficient.
- Website URL: http://www.isango.com/
- Contact number: +44 0203 355 1240
- Contact Email: check 24×7 Support and Contact Us link
- Head Office Address: 10 Furnival Street, London, EC4A1YH, United Kingdom
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