JustFly Reviews 2016

JustFly Reviews 2016

JustFly Reviews 2016 - Justfly.com LogoToday we will be taking a look at the newest JustFly reviews 2016 to see if this online flight booking agency has improved their services. As some of you may remember, we have already written a review of this company last year, so this article is simply an update.

What  is JustFly?

JustFly is an online flight booking agency which aims to help people save money by finding cheaper flights online. The company is partnered with more than 440 airlines worldwide. The company is headquartered in Summerside, Prince Edward, Canada and has been in operation since 2014.

According to their website, their mission is to: sell the most affordable airline tickets in a highly competitive market, bring together all the best travel experts in world, to maintain a highly effective platform and to “innovate, don’t imitate.”

Is JustFly Reliable?

JustFly Reviews 2016 - Angry CustomerAfter searching for JustFly reviews 2016 on Google, I was surprised at how low the ratings were. According to many passengers, booking a flight with JustFly is actually quick and hassle-free, the problem comes after you have done the booking.

One passenger said that she wanted to add another passenger (an infant, presumably her child) along with her. She complained about how difficult it was to connect to an agent, which took her about 33 minutes. Then, she had to wait another hour while the agent booked the child. Another customer claimed that JustFly’s customer service representative had no idea how to handle baggage inquiries.

One customer even warned other travelers against using this service. “Should a circumstance arise that would call for you to deal with customer service, you better believe it will be an overwhelming and taxing experience.”, she added. There seems to be an endless stream of customer service issues here!

Their Website

JustFly Reviews 2016 - Justfly WebsiteAs for their website, it looks clean and simple. No frills and unnecessary ads can be found on their pages. Everything seems to be put in their proper places, and this includes the images. Scroll down and you will notice medium-sized pictures of various tourist spots around the world, which are probably there to encourage travelers.

Those who would like to avoid check in lines at the airport may use the website’s online flight check in. For inquiries regarding flight alteration/cancellation, refer to this page.

Customer Service

You may contact JustFly via telephone by calling these telephone numbers: 1-800-717-5015 (toll-free) and (213) 986-3515 (direct). Just take note that they are only open from 8AM through midnight on weekdays, and 8AM through 4PM on weekends, Eastern time.

Contact information

  • Website URL: http://www.justfly.com/
  • Contact number: 1-800-717-5015 and (213) 986-3515
  • Head Office Address: 50 Water Street Suite 302A, Summerside, PE, CA, C1N1B6.

No Improvement

As with last year, it seems that this newbie travel agency still doesn’t have a firm grip on the idea of good customer service. Despite the effectiveness of their website, the customer support representatives still bring down their brand’s name. If you still haven’t booked with this website, this is a good time to walk away.

That concludes this JustFly review. Have you tried booking with this travel agency? Have you even heard of this travel agency? Tell us your experiences by leaving a comment below!

 

3 thoughts on “JustFly Reviews 2016

  1. Ritter Rock

    low fare, but lousy customer services, high fees. check out other competitor for better service at same price if needed. Its a nightmare.

     
  2. jun pillo

    I don’t know what you people are complaining about. Last week, my wife and I bought flight tickets to Hong Kong. The prices were $200 cheaper compared to airlines available at the time.

     
  3. Edward Po

    worse experience I had; I spent two hours on the phone with various representatives and supervisors for relief from the unconscienable cancellation fees. HALF OF MY FLIGHT and that the refund would only be released in 6-8 weeks.

    It cost me $ 650 on a total of $1300 booking.

    Also there is no way to contact their main headquarters which is in Canada. I had to google a telephone number to get this information

    Momentun Ventures
    250 Water St Suite 205 B
    Summerside, Prince Edwards, Canada C1N 1B6

    (902)-620-0689

     

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