JustFly Reviews 2016
Today we will be taking a look at the newest JustFly reviews 2016 to see if this online flight booking agency has improved their services. As some of you may remember, we have already written a review of this company last year, so this article is simply an update.
What is JustFly?
JustFly is an online flight booking agency which aims to help people save money by finding cheaper flights online. The company is partnered with more than 440 airlines worldwide. The company is headquartered in Summerside, Prince Edward, Canada and has been in operation since 2014.
According to their website, their mission is to: sell the most affordable airline tickets in a highly competitive market, bring together all the best travel experts in world, to maintain a highly effective platform and to “innovate, don’t imitate.”
Is JustFly Reliable?
After searching for JustFly reviews 2016 on Google, I was surprised at how low the ratings were. According to many passengers, booking a flight with JustFly is actually quick and hassle-free, the problem comes after you have done the booking.
One passenger said that she wanted to add another passenger (an infant, presumably her child) along with her. She complained about how difficult it was to connect to an agent, which took her about 33 minutes. Then, she had to wait another hour while the agent booked the child. Another customer claimed that JustFly’s customer service representative had no idea how to handle baggage inquiries.
One customer even warned other travelers against using this service. “Should a circumstance arise that would call for you to deal with customer service, you better believe it will be an overwhelming and taxing experience.”, she added. There seems to be an endless stream of customer service issues here!
As for their website, it looks clean and simple. No frills and unnecessary ads can be found on their pages. Everything seems to be put in their proper places, and this includes the images. Scroll down and you will notice medium-sized pictures of various tourist spots around the world, which are probably there to encourage travelers.
You may contact JustFly via telephone by calling these telephone numbers: 1-800-717-5015 (toll-free) and (213) 986-3515 (direct). Just take note that they are only open from 8AM through midnight on weekdays, and 8AM through 4PM on weekends, Eastern time.
- Website URL: http://www.justfly.com/
- Contact number: 1-800-717-5015 and (213) 986-3515
- Head Office Address: 50 Water Street Suite 302A, Summerside, PE, CA, C1N1B6.
As with last year, it seems that this newbie travel agency still doesn’t have a firm grip on the idea of good customer service. Despite the effectiveness of their website, the customer support representatives still bring down their brand’s name. If you still haven’t booked with this website, this is a good time to walk away.
That concludes this JustFly review. Have you tried booking with this travel agency? Have you even heard of this travel agency? Tell us your experiences by leaving a comment below!