Lastminute.com Reviews

Lastminute.com

An Online Travel and Leisure retailer, Lastminute.com was founded by Lady Lane-Fox and Brent Hoberman in 1998 in London, United Kingdom that offers late holiday deals online. One of the largest online travel websites in the United Kingdom, that was part of the internet boom of the late 1990s and still reigning that status up to this time. Lastminute.com is part of the dot com bubble and trading on the London Stock Exchange under the symbol LMC.

Lastminute.com

Origins and Ownership

Lastminute.com

Media strategy consultants Spectrums Lady Lane-Fox and Brent Hoberman, founded Lastminute.com in 1998 in London. The company then offers late holiday deals online. By January 2000 the website had more than five-hundred-thousand regular users and its offerings has expanded to include travel, gifts and entertainment. Prior to the company’s floatation, Lastminute.com raised a further thiry-one-million dollars that made them opened offices in Paris, Munich and Stockholm.   

Fabio Cannavale, the company’s co-founder and Chief Executive Officer, holds a Diploma in Engineering from Politecnico di Milano as well as an MBA from INSEAD, Fontainebleau, France. He co-founded Volagratis with Marco Corradino in 2004 and became Chairman of Bravofly Rumbo Group and now CEO of lastminute.com group. He started his career as a Consultant, working between 1989 and 1996 for A. T. Kearney and McKinsey & Company. Between 1996 and 1998, he launched The Floating Village in Venezuela, an innovative concept of a holiday village built on boats. From 1999 to 2001 he was a part of the Management Team of eDreams, an online travel start-up, and from 2001 to 2004 worked for his family-owned businesses and collaborated with a not-for-profit entity. He is also a member of the Board of Directors of Cavotec SA, Nomina SA and Consortium Real Estate BV.

 

What people are saying

Unfortunately, given the fact that their website shows vibrant colors and encouraging photos, travel stories and other travel advertisements, the customers of Lastminute.com are not quite satisfied about the company’s features and customer service assistance. Most of the reviews about Lastminute.com refers on how low thier customer services were, and how customers are charged for more that they can afford–with no refunds or rather, with refunds that takes ages to recieve. These reviews are posted throughout the internet, and here’s some of them:

Lastminute.com
Booked a hotel through last minute using a NHS Discount code,which was accepted and the discount applied. Proceeded to the payments page,still showing the discounted amount,paid with my Credit Card,received confirmation email,showing that the full amount had been taken?,apparently the discount had been declined! If I had known this before making my payment,I wouldn’t have gone ahead with the booking,I was not given a chance to decide,or manned the booking. Underhand and fraudulent .Reported to Customer Service,a total waste of time. Keep away from these COWBOYS!”
—Essjay Que (Via Trustpilot reviews)

Lastminute.com
“Tried to book a hotel online, but insufficient details to book and couldn’t find a way to contact them online. Then, 20 minutes later got an unsolicited call from an onshore call centre (I specifically selected the option for no contact) trying to sell me the booking. Couldn’t answer any questions about it, couldn’t explain where they got the permission to call me, just kept trying to get me to book. Still trying to find a site to book a hotel, but it won’t be this one!”
—Richaed (Via Trustpilot Reviews)

The Website

Lastminute.com
A vibrant website that welcomes you with exciting photos and pink tabs and panels that really complements the website’s white background. The website offers searches for Hotels, Flights, Flight and Hotel package, Eurostar, Theatre, Holidays, Spas and other travel activities that they can offer. Scrolling down different advertisements and travel-related stories are waiting for you to click. You can reach lastminute.com by clicking this link.

Lastminute.com
They also launched their mobile app, which is available for both Android and iOS and can be downloaded for free, just by clicking the links given below:

Lastminute.com for: iOS

Lastminute.com for : Android

Contact information

  • Website URL: http://www.lastminute.com/
  • Contact number: +44 1483 909 007 / 0800 083 4000
  • Contact Email: customerrelations@lastminute.com
  • Head Office Address: 77 Hatton Garden EC1N 8JS, UK.

Lastminute.com

Conclusion

Based on the number of negative reviews posted on some reviews sites, lastminute.com should have taken actions about those accusations that might help  them regain the trust of their customers and soon to be cutomers, reliablity is the key. Ensuring their customers that they will have an accommodation and assistance worthy of the money they’ve spent, I think they’ll be good to go.

 

One thought on “Lastminute.com Reviews

  1. Alex

    Accidentally booked with them through their app, and had to call their customer service for a refund which by the way was the most disappointing customer service assistance. They told me about the booking I’ve made and had to stay on line for about an hour and a half only to tell me that I’ll be able to get my refund after 15 days. The incident happened for almost three months now and I haven’t receive any refund. I was very disappointed.

     

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