Online travel agencies have proliferated over the Internet and it seems to be a bit overwhelming for the common traveler when choosing a travel agent to book with. On the other hand, frequent travelers would be too scared when dealing with these online travel agencies; especially that they know these travel agents offer packages that resemble those offered by other travel agencies.
One of these online travel agencies that offer almost everything of just about anything is Netflights.com. They pride themselves of having more than a hundred travel destinations to offer their loyal customers. Also, they have other offers like hotels, and car rentals. They also offer car services to over a thousand pick-up locations.
In this OTA Reviews, travelers would be reading about the online travel agency Netflights.com and how they operate in the travel market. Apart from that, travelers would also be reading on customer feedback from Netflights reviews on the Internet.
Travel, your way
Netflights.com doesn’t offer a lot of information regarding its company profile or executive membership. What is does provide is a short description of the services they offer. Based on a short description of their company on the Internet, their “line of business includes operating sports, amusement, and recreation services.”
Apart from that they several travel partners across the globe. As was mentioned earlier, they offer a hundred of travel packages. That doesn’t not include their hotel partners, which are around 40,000. Other than that, they’ve also teamed up with car for hire companies that provide a pick-up option to around 8,500 locations across the globe.
Also, they pride themselves of being a member of ABTA, which is “the UK’s largest travel association, representing travel agents and tour operators that sell £32 billion of holidays and other travel arrangements each year.” This meant they sell ATOL protected holidays.
Meanwhile, customers gave Netflights.com an overall average score mainly due to the confusion that surrounds that booking of flights. There were also incidents when a customer was stranded in one location when Netflights cancelled their return ticket for no apparent reason. The customer was able to return home, but the online travel agency did not offer any sort of compensation.
There were also some customers who said that their card was charged even if they have cancelled their booking on the prescribed schedule. When they asked the online travel agency about it, they were unable to get a decent answer.
Of course, there were customers who complained about the poor customer support that the online travel agency offered. These customers complained that the company’s customer support is not knowledgeable and dependable when it came so providing solutions or at least options to inquiring customers.
On the other hand, customers who would still like to book with Netflights.com would have no trouble navigating the website. All their products and services are laid out on the homepage.
There’s also a search panel that would be able to assist customers with regard to their flight requirements. Apart from flights, customers can also check hotels, car hire, holiday deals, travel guides, latest offers, and holiday extras by simply pointing the mouse on the drop down menus at the main navigation bar.
The customer contact number is also posted on the top right corner of the homepage. In the middle of the homepage, customers would be able to check the current affordable deals offered by the online travel agency.
Then, there are helpful quick links at the bottom of the page, which includes special assistance that covers most the FAQs on Netflights.com. There’s also the website feedback quick line where customers can write their comments about their experiences with the online travel agency.
Based on Netflights reviews on the Internet, the online travel agency is faring well. There are definitely some negative feedback that they need to work on. However, they should be more proactive as to avoid annoying anymore customers especially that over half of their previous customers have already gave a poor rating on their website.
- Website URL: www.netflights.com
- Contact number: 44-8000147777
- Head Office Address: The Trident Centre, Port Way, Preston, PR2 2QG, England
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