Orbitz Worldwide, Inc. Is a subsidiary of Expedia that operates a website used to search, plan, and book a travel. Orbitz is headquartered in the Citygroup Center, Chicago Illinois. Previously as a separate company, it was purchased by Expedia in a $1.3 billion deal that was announced in February 2015 and closed in September of the same year. Orbitz is a prominent web portal that provides services that are related to travel. It allows users to search for: hotels, car rentals, cruises, airline tickets and other travel searches.
Orbitz Worldwide runs a few travel companies in Americas, Europe and Australia, namely Cheaptickets, Away Network, ebookers, HotelClub, RatestoGo and many more.
Origins and Ownership
Orbitz has been formed by the partnership of few major airlines, including: American, United Airlines, Continental, Delta Airlines, and Northwest Airlines. In November 2004, the company got acquired by Cendant; a New York based company, that provides many services that are related to travel, real estate and business service.
Orbitz provides travel solutions for both individuals and business group as it has made a tie up with many travel companies and agents. As of 2010, the company had over 14,000 employees and the company’s shares are listed on the New York Stock Exchange.
What people are saying
Reviews coming from Orbitz’s customers are all negative. Giving Orbitz a poor recommendation to the company’s name. Some reviews talks about their customer service’s lack of professionality. Here are some of the reviews.
“I was very disappointed that when I bought the “Protection Plan” I thought I was protecting myself from additional fees surrounding changing my ticket. NOT TRUE at all. They are still charging me $200 to change my flight by one day. Wow. Orbitz, you suck. I’m never using your website again.”
—Becca I (Fort Bragg, CA)
“IF I COULD RATE A NEGATIVE AMOUNT OF STARS I WOULD RATE -5 STARS. CRIMINAL OPERATION!!! They screwed up my flights so bad that I ended up with one flight to Canada instead of a round trip to Bermuda. And I only knew this because I called the airlines to confirm my trip. According to Orbitz everything was fine. They basically tell you whatever you want to hear on the phone to get you to shut up and hang up. They will never transfer you to a manager because they don’t have one. When I confronted them about their mess up they said that there is nothing they can do and I would have to call the airlines to fix the problem. No one speaks clear English and no one has any idea what they are doing. I lost $400 on what I initially paid to Orbitz to book my flights. They claim I will be refunded but I have absolutely no faith in that. I had to rebook everything with the airlines.”
—Olivia G (Boston, MA)
“I have been suing Orbitz for about three years and I had the worst experience recently. They no longer care about customers. I had a call with customer services regarding my reservation and I had hard time to understand what the representative talked. Then suddenly the call was disconnected and nobody call me back. When I tried to contact them through email and I got the same response with general terms going back and forth and nobody really answer my questions.
I will not deal with this agent anymore going forward”
—Linda W (Bellevue, WA)
iOS: Orbitz iOS
Android: Orbitz Android
- Website URL: https://www.orbitz.com/
- Contact number: 00 1 312-253-6469
- Head Office Address: Orbitz Worldwide, Inc. 500 W. Madison, Suite 1000 Chicago, Illinois 60661, United States
In conclusion, with the numbers of negative reviews coming from their customers. Orbitz should have taken responsibility with these issues and act fast in order to assist these concerns. It might take a while—given the numbers of complaining customers, but I’m sure that if Orbitz will fix these concerns, everything will work smoothly. Then again, aside from having bad remarks from its previous customers, Orbitz is a good online travel agency, that can help you with your travel plans.