SriLankan Airlines Review

SriLankan Airlines  Review

Sri_Lankan_Airlines_logoSri Lanka is an island nation located in South Asia just at the southern tip of the Indian sub-continent. It’s a small country that was once part for the British Empire and was widely known for its tea plantations, until they gained independence in 1972.

The history of their country also reflects the history of  SriLankan Airlines. Air Lanka was established following the financial collapse of Air Ceylon when the British finally granted independence to that colonial state. However, it was not until 1998 when the airline was privatized following the investment of the Emirates Group. Later, it was given a new brand, SriLankan Airlines, which currently remains in use.

In this SriLankan Airlines review, we give travelers a bird’s eye view of the airline and know what their previous customers’ opinions say about the company’s services.

What people are saying

SriLankan Airlines garnered near perfect ratings from various review sites such as Skytrax

and Airline Ratings. I have an impression that the airline is well praised for the top notch service they provided to their passengers. Moreover, the airline earned numerous recommendations from their previous customers.

Majority of the reviewers expressed their satisfaction with the overall service delivered by the airline; first off, the airline is praised because of their professional flight attendants, which possess a friendly and pleasing personality that travelers loved. Furthermore, SriLankan Airlines is greatly admired for their well maintained aircraft, which some customers described as comfortable and spacious; not to mention, their extraordinary array of food and beverages that indulge passengers.

Despite the overwhelming positive reviews, the airline is not spared from minor concerns such as delayed flights and grueling onboard procedures.

SriLankan Airlines  Website

a4YUpAqMeanwhile, the airline has a simple but alluring website, customers can easily search and book on their website using the sophisticated navigation panel where customers can adjust their itinerary search based on their criteria. Moreover, the airline’s website can also be used for Check-in procedures and much more. Learn more about their website here.

SriLankan Airlines introduced an efficient service to their loyal passenger, using their mobile app available in Google Play store and Apple Apps Store for free.

Customer Service

The airline customer service hotline may differ with customer’s country of origin. To learn more about their localized customer service hotline, click here. On the other hand, customers may call their SriLankan Airlines head office in Colombo via +94117771979 or email them via; their customer service is open 24-hours a day, from Monday to Friday.


The airline offers only two flight classes, which are available via business class and economy flight class. In-flight services may vary with the airline’s aircraft and flight class. Furthermore, both flight classes serve meals and beverages. Economy passenger meals are served every 45 minutes after meal. While business class passengers are a bit different, restaurant quality meals are served together with wine and passengers can choose their meals 24-hours prior their flights. In addition to that, all their aircraft are equipped with different sophisticated inflight entertainment.

About SriLankan Airlines

SriLankan Airlines is the flag carrier of the Republic of Sri Lanka with a main hub at Bandaranaike International Airport located in the metropolis of the country. The airline has a fleet size of  aircraft in active service that flies passengers in more than 31 destinations, including direct flights to Asia, Europe, USA, and the Middle East. Moreover, the airline is a proud member of Oneworld and recently joined the organization last 2014.

In October 2015, the airline announced the appointment of their new chief executive officer, Captain Suren Ratwatte. The newly appointed CEO is an experienced with a 30 flight record. He joined Emirates  in 1989 and held various positions in the airline. Ratwatte has a record of more than 18,000 flying hours in different aircraft such as Boeing and Airbus.

Contact information

  • Website URL:
  • Contact number: +94117771979
  • Contact Email:
  • Fax Number:  +94197333999
  • Head Office Address: Katunayake, Sri Lanka


Based on this SriLankan Airlines reviews, the airline has a good reputation as revealed by their previous customers; we cannot blame them that the airline has an exceptional service and that it guarantees customer’s satisfaction. The overwhelming positive reviews and recomendation they garnered are the illustration of their great service.

What can you say about SriLankan Airlines? We would like to know your opinion, feel free to leave a message below.


One thought on “SriLankan Airlines Review

  1. carrie schuetz

    Business class with Sri Lankan airlines was pretty affordable, although the food I ordered was already cold.


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