TAM Airlines Reviews
TAM Airlines is the largest Brazilian carrier that is owned by the Latin American airline company LATAM Airlines Group. The airline operates from its three main bases found in Brasília International Airport, Rio de Janeiro-Galeão International Airport, and São Paulo-Guarulhos International Airport.
It flies to over 60 destinations across Europe, North America, and South America. In this TAM Airlines reviews, we will give travelers a bird’s eye view of the airline’s quality of service.
Background and ownership
The airline was established in 1976 and commenced its operations on July 12th of the same year. Mr. Antonio Bologna currently serves as the Chief Executive Officer of TAM and has been holding the position since April 2010. He was the President of the airline company until April 2015.
What people are saying
TAM Airlines has garnered mixed reviews from their past passengers. In spite of the fact that the carrier gathered above normal evaluations, clients have a considerable amount of things to say in regards to the airline’s administrations, which includes both the positive and the negative.
First, the seating configuration has been criticized by many flyers, saying that the 3x4x3 layout of their Boeing 77-300ER is far from being comfortable. Also, a passenger warned others that the airline will re-route you without warning if ever they overbook your flight, even if you bought your ticket at full price.
Fortunately, the flight attendants were known for being kind and hospitable, often going out of their way to ensure that each passenger gets what they need. They are quite attentive and will listen intently to your specific requests.
Scroll down and you will see the “Special Offers” section that displays the top travel destinations in a specific region, along with the ticket price.
For inquiries and other concerns, you may get in touch with their help center by dialing 1 866 435 9526. You may also ask questions via Twitter and Facebook. For complaints, suggestions, and other feedback, visit this page. People with visual impairment, cognitive difficulties, or limited mobility may dial 1-866-435-9526 for special assistance.
TAM offers two cabin classes: Economy Class and Business Class. Business Class passengers can enjoy chairs that will recline into flat beds, meals with varied entree choices, different brands of alcoholic and non-alcoholic drinks, and a personal monitor that showcases over ten TV channels and 17 featured movies.
TAM Airlines’ main hubs can be found at Rio de Janeiro-Galeão International Airport, São Paulo-Guarulhos International Airport, and Brasília International Airport. They were a previous member of the Star Alliance but has then switched to Oneworld since March 31, 2014.
Their fleet comprises of twenty-seven (27) Airbus A319-100, eighty-three (83) Airbus A320-200, twenty-nine (29) Airbus A321-200, two (2) Airbus A350-900, fourteen (14) Boeing 767-300ER, and ten (10) Boeing 777-300ER.
- Website URL: http://www.lan.com/en_us/
- Contact number: 1 866 435 9526
- Fax Number: +55 11 5071 1080
- Head Office Address: Av Jurandir, 856 – Lote 4 – (Jardim Ceci), 04072-000 Sao Paulo, Brazil
Needs lots of improvement
As shown in the latest TAM Airlines reviews, passengers seem to offer more criticisms than praise for this airline. Their passenger handling needs to improve lest they want to lose more customers than they already had. Sadly, well-mannered flight attendants may not be enough for them to retain their passengers.
What do you think? Is this airline worth your time? Tell us your opinions in the comments below!