Cheap deals, hassle-free bookings and fast transactions. These are the things most online travel agencies offer. A very convenient way of discovering different offers and features, discounts and other travel tips. We are going to tackle the Spanish online travel agency: Travelgenio, and review its deals and offers that might help you with your travel plans.
Origins and Ownership
A Spanish Online Travel Agency, Travelgenio is created in 2010 by the Argentinian Mariano Pelizzari. Travelgenio also publishes a survey of trends and customer satisfaction, in the air travel industry. This comply is fully owned and developed by Travelgenio S.L., Inc.
Travelgenio was founded with the idea of making the most of 15 years of experience in the world of tourism combined with the modern technology. With the passion, enthusiasm, and love for travelling, tourism and state-of-the-art technology, Travelgenio was made possible.
Travelgenio was recently founded and is being led by CEO, Mariano Pelizzari, in 2010. He is an Argentinian businessman with a wide background in the online and offline industry.
Travelgenio made sure its consumers are well-informed about their terms and conditions, before someone books with them. They provide every necessary informations and precautions regarding every travelling problems that may arise. To read and check Travelgenio’s terms and conditions you may click here.
What people are saying
Given the description that Travelgenio gives their customers all the informations they need, and all their terms and conditions before a customer commence a booking; still some of Travelgenio’s customers seems to be disappointed, regarding Travelgenio’s customer service. Some of the reviews from Travelgenio’s previous customers are listed below:
“Really disappointed with my recent booking on Travelgenio. I had come to their website via Skyscanner. The only option was to pay via credit card which put the price up by $70+, then I find out that it was in fact an ‘international transaction’ which my bank wanted a cut of – so that was another $33. In the end, I could have got a cheaper flight elsewhere.
Verdict – very dodgy company that I won’t be using again.”
“Travelgenio cancelled my ticket and refused to give a full refund as booking/service fees are non refundable. They also refused to rebook me on an alternative flight and basically gave me no options apart from the partial refund. I lost my booking and about $130 on the booking and service fees they refuse to refund despite them cancelling the flight, not me. Terrible service. I now only book direct with airlines who operate the flight as these online travel booking sites are so dodgy, especially travelgenio. Partial refund also took over a month!”
Travelgenio’s website is a clean and well organized website, in fact a very refreshing one. The blue colored windows and tabs really blends within the website’s white background. Here, you can search for available flights, and hotels. You can even check their blogs that promotes different travel destinations and tips. You will never be bored. Aside from the fact that Travelgenio offers cheap flights and accommodations which are payable via credit card: Visa, Mastercard, American Express, Diners Club, Visa Electron, and Maestro. Customer service hotlines are open 24/7 for every consumer’s questions and concerns.
- Website URL: www.travelgenio.com
- Contact number: +34 911 160 765
- Contact Email: email@example.com
- Fax Number: +34 917 545 683
- Head Office Address: C/ Albasanz 15, 2º Izquierda, 28037 Madrid, Spain
In conclusion, judging from the recent Travelgenio reviews, feedback and comments that makes the credibility of the company the benefit of the doubt. Still, given the circumstances, Travelgenio’s loyal consumers continues to book with them. I’m pretty sure that Travelgenio is doing something about these complains, for them to accommodate customer’s concern more efficiently as well as to uplift their reputation. Convenience is what every traveller wants, and i think it’s one of the things that every online travel agency should offer.