Online travel agencies are a growing business in the travel and tourism industry.This is because of the increasing number of travelers that have been entirely dependent on online travel agencies to provide them with a wide selection of very affordable travel packages.
They are likely to evolve and develop in the industry since they are becoming an increasingly convenient and useful tool for travelers. Apart from that, their products and services have been adapting based on the needs of their customer. Among the growing online travel agencies today is Travelzoo.
In this updated Travelzoo review, customers would be able to learn more about the online travel agency as well as get some insight on that customer had to say about their services.
A zoo from Mountain View
In May 1998, print journalist and television broadcaster Ralph Bartel founded Travelzoo in Mountain View, California. By October 1998, the online travel agency was officially launched with an initial investment of $10,000.
While at Travelzoo, Bartel held several positions in the company. Among these posts were Chief Talent Officer since Sept. 12th, 2014 as well as chief financial officer (CFO) and chief executive officer (CEO) of Travelzoo Inc., from May 1998 to Oct. 1st, 2008.
In July 1st, 2010, Christopher J. Loughlin became the new CEO of Travelzoo Inc. Before that, he served as the vice president of Business Development from Nov. 2001 to May 2005. Loughlin’s career started at Marks and Spencer PLC in London. He has a degree in BS Technology and Management, with honors at Staffordshire University in the UK and an MBA from Columbia Business School in New York.
Not so intelligent service
TravelZoo was able to garner a mixture of positive and negative comments from their previous customers. Some of the negative feedback surely stung. For example, the customer who could not contain their displeasure with the online travel agency said that TravelZoo had “moronic service”.
The customer had to provide the customer service representative all their personal information multiple times before successfully booking a hotel. They had to repeat themselves to the customer service representative three times before getting any response. Add to that, the customer could barely understand what the customer support. The customer added that any company that has the word “zoo” in their name is apparently a zoo!
24/7 Travelzoo hotline
Customer support is open 24/7 even in holidays. For individuals with a hearing disability, there is a FAQs page, as well as a customer service number: 212-484-4900. Live chat support is also available, it is located at the lower right corner on their website.
Meanwhile, the Travelzoo headquarters is located in New York City, New York, United States. They employ more than 250 deal experts worldwide who obviously do research, negotiation, evaluation and assess offers to provide the best deals. Apart from that, this Travelzoo review was able to collect additional contact information that could be useful to customers.
- Website: http://www.travelzoo.com/
- Contact number: 212-484-4900
- Head Office Address: New York City, New York, United States
More of a jungle rather than a zoo
At the moment, Travelzoo is going good. However, looking at the previous customer complaints, the online travel agency still needs to improve their services in order to gain more customers that would grow in to regular patrons.